Shipping & Refund Policies

Shipping & Delivery

e4cents is an online-only store operated by Lyons Hub Inc. in Toronto, Canada. We do not sell from a retail location. Orders are shipped directly to you from our fulfilment partners' warehouses, most of which are outside Canada.

Order processing

Orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and Ontario public holidays). During busy periods processing may take up to 5 business days. You will receive a confirmation email when you order and a tracking number once your order has shipped.

Where we ship

We currently ship to Canada and the United States only.

Delivery times

Canada: 7 to 14 business days after dispatch
United States: 7 to 14 business days after dispatch

These are estimates, not guarantees. Customs clearance, carrier delays and supplier processing can extend them.

Shipping costs

For most products, standard shipping is free on orders of $49 CAD or more and $7.99 CAD on orders below $49. A small number of large or special-order products have separate rates. The exact shipping cost for your order is always shown at checkout before you pay.

Express shipping

Express shipping is offered on selected products only and does not apply to every item. Where it is available, it appears as an option with its price at checkout. All other products ship by standard tracked shipping.

Customs, duties and import taxes

For orders shipping outside of Canada, the recipient is the importer of record. Your package may be subject to import duties, taxes and customs clearance fees charged by your country. These fees are the responsibility of the customer.

Tracking

Every order ships with tracking. Please allow up to 48 hours after you receive your tracking number for carrier scans to appear online.

Delivery address

We ship to the address entered at checkout. Please check it carefully. We cannot change the address once an order is in transit.

Returns & Refunds

We have a 14-day return policy on products other than robots, which means you have 14 days after receiving your item to request a return. All robots are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@e4cents.ca. Returns are sent to: e4cents (Lyons Hub Inc.), 70 Garthdale Crt, North York, Ontario M3H 5P9, Canada.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change-of-mind returns

If you return an eligible item because you no longer want it, and not because of a problem with the item or its delivery, the cost of return shipping is your responsibility.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective or not what you ordered, contact us at info@e4cents.ca within 7 days of delivery with your order number and clear photos of the problem. If the photos do not show the problem clearly, we may ask for a short video. We will evaluate the issue and make it right with a replacement, a missing part or a refund. If we ask you to send the item back, we cover the cost of return shipping. This applies to every product, including final sale items.

Final sale items

All robots are final sale and cannot be returned or exchanged for change of mind. This includes humanoid robots, companion robots, pet robots, robot vacuums, robotic mowers and pool-cleaning robots. You can see every final sale product in our Final Sale Robots collection. Please review the product details carefully and contact us with any questions before you order.

Warranties and guarantees

e4cents does not provide its own product warranty or guarantee, and does not promise that a manufacturer's warranty applies to any product. Warranty and guarantee terms depend on varying factors, including the product, its manufacturer and how it is supplied. If you have questions about a product, contact us at info@e4cents.ca before you order and we will share the information available for that product.

Other non-returnable items

Perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items and gift cards cannot be returned.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. Your bank or card company may take additional time to post the refund.

Nothing in this policy limits any rights you have under applicable consumer protection law.

The full Refund Policy and Shipping Policy apply.