Shipping policy

Shipping & Delivery Policy

e4cents is an online-only store operated by Lyons Hub Inc. in Toronto, Canada. We do not sell from a retail location. Orders are shipped directly to you from our fulfilment partners' warehouses, most of which are outside Canada.

Order processing

Orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and Ontario public holidays). During busy periods processing may take up to 5 business days. You will receive a confirmation email when you order and a tracking number once your order has shipped.

Where we ship

We currently ship to Canada and the United States only.

Delivery times

Canada: 7 to 14 business days after dispatch
United States: 7 to 14 business days after dispatch

These are estimates, not guarantees. Customs clearance, carrier delays and supplier processing can extend them.

Shipping costs

For most products, standard shipping is free on orders of $49 CAD or more and $7.99 CAD on orders below $49. A small number of large or special-order products have separate rates. The exact shipping cost for your order is always shown at checkout before you pay.

Express shipping

Express shipping is offered on selected products only and does not apply to every item. Where it is available, it appears as an option with its price at checkout. All other products ship by standard tracked shipping.

Customs, duties and import taxes

For orders shipping outside of Canada, the recipient is the importer of record. Your package may be subject to import duties, taxes and customs clearance fees charged by your country. These fees are the responsibility of the customer.