Refund policy

We have a 14-day return policy on products other than robots, which means you have 14 days after receiving your item to request a return. All robots are final sale; see "Final sale items" below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@e4cents.ca. Returns are sent to the following address: e4cents (Lyons Hub Inc.), 70 Garthdale Crt, North York, Ontario M3H 5P9, Canada.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change-of-mind returns
If you return an eligible item because you no longer want it, and not because of a problem with the item or its delivery, the cost of return shipping is your responsibility.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If the item is damaged, defective or not what you ordered, contact us at info@e4cents.ca within 7 days of delivery with your order number and clear photos of the problem. If the photos do not show the problem clearly, we may ask for a short video. We will evaluate the issue and make it right with a replacement, a missing part or a refund. If we ask you to send the item back, we cover the cost of return shipping. This applies to every product, including final sale items.

Final sale items
All robots are final sale and cannot be returned or exchanged for change of mind. This includes humanoid robots, companion robots, pet robots, robot vacuums, robotic mowers and pool-cleaning robots. You can see every final sale product in our Final Sale Robots collection. Please review the product details carefully and contact us with any questions before you order.

Warranties and guarantees
e4cents does not provide its own product warranty or guarantee, and does not promise that a manufacturer's warranty applies to any product. Warranty and guarantee terms depend on varying factors, including the product, its manufacturer and how it is supplied. If you have questions about a product, contact us at info@e4cents.ca before you order and we will share the information available for that product.

Other non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@e4cents.ca.

Nothing in this policy limits any rights you have under applicable consumer protection law.

You can always contact us for any return question at info@e4cents.ca.